Terms & Conditions

Pricing

All pricing stated is based on the following:

• Pound Sterling
• The scope of works being as detailed in the quotation
• Safe and easy access to the glass is provided by the client (unless specified)
• Permits have been arranged for our visit (if required)
• On the works being carried out during normal hours i.e. Monday to Friday 8am – 4pm (unless specified)
• If our operative is required to attend a site induction prior to commencing works on-site and we have quoted you based on either our hourly rates or an estimated time duration, please be advised that we have not calculated time in for the site induction and additional charges may be incurred. If however the damage is more than described and therefore quoted for or additional time is required on site for any reason to complete these works then additional charges will apply.

Glass Coatings

If the glass has any external coatings this must be advised to us prior to carrying out any works. If this is not advised during the quotation stage and the coating is damaged during the repair process, Chicago Glass (UK) Ltd will not be held responsible in this instance.

Glass Failure

Where we are undertaking glass repairs, it is to be recognised that there is a low risk of glass failure whilst the repair process is carried out. This may happen if there are unforeseen flaws within the glass' structure or excessive stress points on the glass fixings. In such occurrences, Chicago Glass (UK) Ltd will not be held responsible for glass replacement, or any costs relating to glass replacement.

Polishing Repairs - Important Information

We will require access to power for our polishing machines.

You are aware that during the removal of the damage, our glass polishing process will create noise and dust.

We work and therefore cost in A4 areas i.e. the number of A4 sheets of paper required to cover all of the damage. For example if you had a 2m x 2m panel and a 100mm scratch on the right hand side and the same again, so a 100mm scratch on the left hand side that would be classed as 2 A4 areas of damage.

Please note however that we are unable to polish damage that is 20mm or closer to the edge of the glass/frame/handrail due to the increased risk in glass failure (50mm from corners).

Acid Etched Graffiti Additional Notes: This process involves removing the ‘crust’ of the graffiti on the surface of the glass using a fine blade to leave a smooth finish but leaving etching on the surface glass. This etching is polished out of the glass using a rare earth compound to leave a smooth clear distortion free finish.

Weld & Grinder Spatter Additional Notes:  As discussed the process involves first removing all of the metal particles that are imbedded in the glass and then chemically cleaning the damaged area to remove any remaining metal oxides, burn marks or stains. This will leave small white frosted dots where the hot metals have burned into the surface of the glass. To remove these dots we need to abrade the surface of glass to the bottom of the dots which will haze the glass which we will then polish clear with a compound.  The result will be clear glass but, depending on the depth of the dots there may well be distortion in the glass which should not be evident looking through the glass at 90° but may be noticeable if viewed from an angle.

Cancellation/Abortive Charges

A minimum of £210.00 plus VAT per technician on site will be charged should the works be cancelled or aborted which is beyond the control of Chicago Glass (UK) Ltd. Examples include, but are not limited to:

• Cancellations made after 2pm on the day prior to attendance
• If incorrect information is advised when quoted for, or there is no access to the work area
• Difference in the scope of work, where we are unable to undertake the work 

Complaints

If you have a complaint, please initially contact us either via phone, or via email with all the details. An investigation will then be carried out with relation to your complaint to resolve the matter. 

Cybercrime

As a result of the increased risk posed by cyber fraud and especially those relating to bank account details, please note that our bank account details will NOT change during the course of a transaction. Please be vigilant and ensure caution is exercised when opening any emails, attachments or links and when responding to any requests for your bank details. We will not accept responsibility if you transfer money into an incorrect account.